Axiom Healthspan prioritizes the safe and timely delivery of eligible products and merchandise. This Shipping Policy applies to eligible orders placed through Axiom Healthspan.
Axiom Healthspan currently ships eligible orders to valid addresses within the United States.
International shipping is not currently available. Certain products or services may not be available in every state due to legal, regulatory, clinical, pharmacy, inventory, or fulfillment restrictions.
Orders are generally processed within 1–2 business days. Business days do not include weekends or federal holidays.
Orders involving prescription products, compounded products, medical services, or provider-reviewed treatment options may require completion of medical intake requirements and approval by a licensed healthcare provider before processing or shipment.
Processing begins after all required information, payment, and any applicable provider approval have been received.
Standard Ground Shipping
Expedited Shipping
Available shipping options and any applicable shipping charges will be displayed before checkout is completed.
Orders may be fulfilled by Axiom Healthspan or by authorized fulfillment partners, licensed pharmacies, manufacturers, or approved vendors located within the United States.
The shipping origin may vary depending on the product ordered, customer location, inventory availability, and applicable legal or clinical requirements.
Processing and delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, inventory availability, address issues, provider-review requirements, pharmacy processing, or circumstances outside Axiom Healthspan's control.
When tracking is available, customers will receive tracking information by email or text message after the order has shipped.
Tracking information may take up to 24 hours to become active after the carrier receives the shipment.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a fulfillment partner.
If an order is lost, significantly delayed, damaged, or delivered incorrectly, please contact [email protected].
Please include your name, order information, delivery address, and photographs of any damaged item and packaging when applicable. We will review the issue and provide the appropriate next steps.
An order containing multiple products may be shipped in separate packages and may arrive on different dates. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Return eligibility varies by product type. Eligible unused non-medical merchandise may be returned in accordance with our Refund and Returns Policy.
Prescription medications, compounded products, personalized treatment products, medical consultations, and healthcare services may be subject to different refund and return restrictions.
Please review our Refund and Returns Policy for complete information.
Phone: 484-393-1588
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Email: [email protected]
21 Gay Street, Suite 902, Phoenixville, PA 19460