Axiom Healthspan prioritizes the safe and timely delivery of your prescribed medical products and wellness protocols. This Shipping Policy applies to all orders placed through axiomhealthspan.com and associated Axiom Healthspan ordering systems.
All orders are fulfilled and dispatched from authorized fulfillment facilities associated with our licensed pharmacy and logistics partners. Fulfillment may occur from locations outside of our corporate office address, depending on the product and provider involved.
Standard Ground Shipping: Estimated delivery 3 to 5 business days. Included at no additional cost for eligible medical programs and products.
Expedited 2-Day Shipping: Estimated delivery 2 business days. Available for a flat fee of $80.00. May be selected at checkout.
Certain temperature-sensitive or specialty products may be shipped using insulated or controlled packaging to preserve product integrity during transit.
Orders are typically processed within 1 to 2 business days following approval of your medical consultation and health intake. Shipment may be delayed pending provider review, authorization, or completion of required medical documentation. Orders will not ship until all medical requirements are satisfied.
Once your order has been prepared for shipment and released to the carrier, you will receive a shipment confirmation email containing tracking information. If you do not receive tracking information within 3 business days after consultation approval, please contact our support team.
Shipping Fees: Shipping and expedited shipping fees are non-refundable once an order has been processed or shipped.
Carrier Delays: Axiom Healthspan is not responsible for delays caused by weather, carrier volume, or service disruptions beyond our control.
Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are unable to modify or cancel shipments once in transit. You may be responsible for reshipment costs if a shipment is returned due to an incorrect address.
Risk of Loss: Risk of loss and title for shipped items pass to you upon delivery to the carrier.
Phone: 484-393-1588 | Email: Email Us
21 Gay Street, Suite 902, Phoenixville, PA 19460