Cancellation Policy

Overview

This Cancellation Policy applies to all services, programs, and orders offered by Axiom IV Hydration, Inc., doing business as Axiom Healthspan, and purchased through axiomhealthspan.com or associated Axiom Healthspan systems.

1. Subscription Cancellations

Subscriptions may be cancelled at any time before the next renewal date by emailing [email protected] or calling 484-393-1588. Cancellation stops all future charges. Payments for services already performed and for orders already submitted for clinical review or pharmacy fulfillment are non-refundable, except as described in our Refund and Returns Policy or as required by law.

2. Medication and Peptide Orders

Prescription medications and peptide products are final sale once submitted for clinical review or pharmacy fulfillment.

Final Sale: Once a prescription medication or peptide order has been submitted for clinical review or pharmacy fulfillment, it cannot be cancelled, recalled, or refunded, except where an error, damage, or fulfillment issue is confirmed or as required by law.

Regulatory Restrictions: Federal and state regulations prohibit the return, reuse, or resale of prescription medications after they have been dispensed or shipped.

3. Appointment and Consultation Policy

Rescheduling: Appointments may be rescheduled at no additional charge when at least 24 hours notice is provided.

Late Cancellation and No-Show Fee: Appointments cancelled or rescheduled less than 24 hours prior to the scheduled start time, as well as missed appointments without notice, may be subject to a non-refundable fee of $50.

4. Medical Ineligibility

If a patient is determined to be medically ineligible for a medication program during a required telehealth consultation, a refund for the product cost may be issued at Axiom Healthspan's discretion. Credit card processing fees incurred at the time of purchase are non-refundable.

5. Scope

This Cancellation Policy applies to appointment scheduling, telehealth visits, in-person medical services, and related cancellations or rescheduling. Refunds and returns for products are governed separately by the Refund and Returns Policy.