This Cancellation Policy applies to all services, programs, and orders offered by Axiom Healthspan and purchased through axiomhealthspan.com or associated Axiom Healthspan systems.
Axiom Healthspan does not offer refunds for cancelled services. All sales are final. Once a service, consultation, medical program, or treatment plan is purchased, payment is non-refundable regardless of whether the service has been used, partially used, not used, or voluntarily discontinued.
Prescription medications and peptide products are final sale once submitted for clinical review or pharmacy fulfillment.
Final Sale: Once a prescription medication or peptide order is placed, it cannot be cancelled, recalled, or refunded.
Regulatory Restrictions: Federal and state regulations prohibit the return, reuse, or resale of prescription medications after they have been dispensed or shipped.
Rescheduling: Appointments may be rescheduled at no additional charge when at least 24 hours notice is provided.
Late Cancellation and No-Show Fee: Appointments cancelled or rescheduled less than 24 hours prior to the scheduled start time, as well as missed appointments without notice, may be subject to a non-refundable fee of $50.
If a patient is determined to be medically ineligible for a medication program during a required telehealth consultation, a refund for the product cost may be issued at Axiom Healthspan's discretion. Credit card processing fees incurred at the time of purchase are non-refundable.
This Cancellation Policy applies to appointment scheduling, telehealth visits, in-person medical services, and related cancellations or rescheduling. Refunds and returns for products are governed separately by the Refund and Returns Policy.
Phone: 484-393-1588 | Email: Email Us
21 Gay Street, Suite 902, Phoenixville, PA 19460