Frequently Asked Questions

Welcome to Axiom Healthspan! Below, you’ll find answers to common questions about our services, telehealth process, and offerings.

If you have additional questions, feel free to contact us at [email protected]

getting started

What is Axiom Healthspan?

Axiom Healthspan is a comprehensive telehealth platform offering personalized healthcare services, including weight loss, wellness treatments, and other health solutions. Our mission is to help you achieve optimal health and longevity through accessible and effective care.

How does the process work?

Our process is simple:

Complete a brief health questionnaire online.

Schedule a telehealth appointment with one of our licensed providers.

Receive a personalized treatment plan tailored to your needs.

Access ongoing support and prescription management through our platform.

Do I need an in-person visit?

No. Axiom Healthspan operates entirely online through telehealth consultations, making healthcare convenient and accessible from the comfort of your home.

Where does Axiom Healthspan provide telemedicine services?

Axiom Healthspan currently operates and provides telemedicine services in the following states:

Pennsylvania

Medical services

What conditions do you treat?

We specialize in weight management, metabolic health, and wellness services. Common conditions include:

Obesity and weight management

Nutritional deficiencies

Hormonal imbalances

Who are your healthcare providers?

Our team consists of licensed healthcare professionals, including certified medical doctors, physicians, nurse anesthetists and nurse practitioners, with expertise in weight management and wellness care.

How are medications prescribed?

During your telehealth consultation, if deemed appropriate, our licensed providers will issue a prescription. Medications can be delivered directly to your home or sent to your preferred pharmacy.

Understanding Compounded Medications: What You Need to Know

What is a compounded medication?

Compounded medications are custom-made drugs prepared by licensed pharmacists to meet the specific needs of a patient. They are not mass-produced and may be prescribed when an FDA-approved medication is unavailable or unsuitable for a particular patient.

Is compounded semaglutide FDA-approved?

No, compounded Semaglutide is not FDA-approved. While Semaglutide is the active ingredient in FDA-approved medications like Ozempic®, Wegovy®, and Rybelsus®, compounded versions of Semaglutide have not been evaluated or approved by the FDA for safety, effectiveness, or quality.

Why would I consider using a compounded medication?

Compounded medications may be an option if:

-An FDA-approved medication is not available due to shortages.

-You require a specific dose, formulation, or combination of ingredients that is not offered in commercially available medications.

-Your healthcare provider determines that a compounded medication is appropriate for your unique medical needs.

Always discuss the potential risks and benefits with your healthcare provider.

Are compounded medications as safe as FDA-approved medications?

Compounded medications are not FDA-approved, which means they have not undergone the same rigorous testing for safety, efficacy, and quality. However, licensed compounding pharmacies follow strict regulatory guidelines to ensure the quality of their products. It is important to work with a trusted pharmacy and consult with your healthcare provider.

How is compounded semaglutide different from Ozempic®, Wegovy®, or Rybelsus®?

While all these medications share Semaglutide as the active ingredient, the FDA-approved medications (Ozempic®, Wegovy®, and Rybelsus®) have been thoroughly tested and verified for safety, effectiveness, and quality. Compounded Semaglutide is prepared in specialized pharmacies and does not undergo the same FDA approval process. It is important to note that the effectiveness and safety of compounded Semaglutide may vary.

How do I know if a compounded medication is right for me?

The decision to use a compounded medication should be made in consultation with your healthcare provider. They will consider your medical history, current health condition, and the availability of FDA-approved options before making a recommendation.

Where can I learn more about compounded medications?

For more information about compounded medications, you can visit the FDA’s official page on compounding:

Compounding and FDA: Questions and Answers

Disclaimer: All compounded medications, including Semaglutide, are prepared in licensed pharmacies following state and federal guidelines. However, these medications are not verified by the FDA for safety, effectiveness, or quality. Patients should consult with their healthcare provider to fully understand the potential benefits and risks.

Appointments and Scheduling

How do I schedule an appointment?

Visit our website and click on the "Get Started" button. Complete the health questionnaire and select a time that works for your telehealth consultation.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment through your account dashboard or by contacting our support team at least 24 hours in advance.

How long is each consultation?

Telehealth consultations typically last 15-30 minutes, depending on your healthcare needs.

Pricing and Insurance

What are the costs for your services?

Our services are competitively priced, with transparent costs provided during the booking process.

Do you accept insurance?

Currently, we do not accept insurance. All services are provided on a cash-pay basis. However, you may use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for eligible expenses.

Are there refunds available?

Refunds are provided on a case-by-case basis. Please review our Terms and Conditions for more details.

Privacy and Security

How is my personal and health information protected?

We take your privacy seriously. All data is encrypted and stored in compliance with HIPAA and other applicable privacy laws. For more details, review our Consumer Health Data Privacy Policy.

Will my health information be shared?

Your health data will only be shared with authorized providers and service partners as necessary to deliver care. We do not sell your information to third parties.

Partner Pharmacies

What are your affiliated partner pharmacies?

We work with trusted partner pharmacies to ensure timely and accurate medication delivery. Below is their contact information:

Olympia Pharmacy

Address: 6700 Conroy Road, Suite 155, Orlando, FL 32835

Phone: (407) 673-2222

McGuff Compounding Pharmacy Services

Address: 2921 W. MacArthur Blvd, Suite 142, Santa Ana, CA 92704

Phone: (877) 444-1133

Support and Contact

How can I contact Axiom Healthspan?

You can reach our customer support team via:

Email: [email protected]

Phone: 484-393-1588

What if I need urgent medical attention?

If you have a medical emergency, please call 911 or visit the nearest emergency room. Axiom Healthspan is not intended for emergency or critical care services.

getting started

What is Axiom Healthspan?

Axiom Healthspan is a comprehensive telehealth platform offering personalized healthcare services, including weight loss, wellness treatments, and other health solutions. Our mission is to help you achieve optimal health and longevity through accessible and effective care.

How does the process work?

Our process is simple:

Complete a brief health questionnaire online.

Schedule a telehealth appointment with one of our licensed providers.

Receive a personalized treatment plan tailored to your needs.

Access ongoing support and prescription management through our platform.

Do I need an in-person visit?

No. Axiom Healthspan operates entirely online through telehealth consultations, making healthcare convenient and accessible from the comfort of your home.

Where does Axiom Healthspan provide telemedicine services?

Axiom Healthspan currently operates and provides telemedicine services in the following states:

Pennsylvania

Medical services

What conditions do you treat?

We specialize in weight management, metabolic health, and wellness services. Common conditions include:

Obesity and weight management

Nutritional deficiencies

Hormonal imbalances

Who are your healthcare providers?

Our team consists of licensed healthcare professionals, including certified medical doctors, physicians, nurse anesthetists and nurse practitioners, with expertise in weight management and wellness care.

How are medications prescribed?

During your telehealth consultation, if deemed appropriate, our licensed providers will issue a prescription. Medications can be delivered directly to your home or sent to your preferred pharmacy.

Understanding Compounded Medications: What You Need to Know

What is a compounded medication?

Compounded medications are custom-made drugs prepared by licensed pharmacists to meet the specific needs of a patient. They are not mass-produced and may be prescribed when an FDA-approved medication is unavailable or unsuitable for a particular patient.

Is compounded semaglutide FDA-approved?

No, compounded Semaglutide is not FDA-approved. While Semaglutide is the active ingredient in FDA-approved medications like Ozempic®, Wegovy®, and Rybelsus®, compounded versions of Semaglutide have not been evaluated or approved by the FDA for safety, effectiveness, or quality.

Why would I consider using a compounded medication?

Compounded medications may be an option if:

-An FDA-approved medication is not available due to shortages.

-You require a specific dose, formulation, or combination of ingredients that is not offered in commercially available medications.

-Your healthcare provider determines that a compounded medication is appropriate for your unique medical needs.

Always discuss the potential risks and benefits with your healthcare provider.

Are compounded medications as safe as FDA-approved medications?

Compounded medications are not FDA-approved, which means they have not undergone the same rigorous testing for safety, efficacy, and quality. However, licensed compounding pharmacies follow strict regulatory guidelines to ensure the quality of their products. It is important to work with a trusted pharmacy and consult with your healthcare provider.

How is compounded semaglutide different from Ozempic®, Wegovy®, or Rybelsus®?

While all these medications share Semaglutide as the active ingredient, the FDA-approved medications (Ozempic®, Wegovy®, and Rybelsus®) have been thoroughly tested and verified for safety, effectiveness, and quality. Compounded Semaglutide is prepared in specialized pharmacies and does not undergo the same FDA approval process. It is important to note that the effectiveness and safety of compounded Semaglutide may vary.

How do I know if a compounded medication is right for me?

The decision to use a compounded medication should be made in consultation with your healthcare provider. They will consider your medical history, current health condition, and the availability of FDA-approved options before making a recommendation.

Where can I learn more about compounded medications?

For more information about compounded medications, you can visit the FDA’s official page on compounding:

Compounding and FDA: Questions and Answers

Disclaimer: All compounded medications, including Semaglutide, are prepared in licensed pharmacies following state and federal guidelines. However, these medications are not verified by the FDA for safety, effectiveness, or quality. Patients should consult with their healthcare provider to fully understand the potential benefits and risks.

Appointments and Scheduling

How do I schedule an appointment?

Visit our website and click on the "Get Started" button. Complete the health questionnaire and select a time that works for your telehealth consultation.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment through your account dashboard or by contacting our support team at least 24 hours in advance.

How long is each consultation?

Telehealth consultations typically last 15-30 minutes, depending on your healthcare needs.

Pricing and Insurance

What are the costs for your services?

Our services are competitively priced, with transparent costs provided during the booking process.

Do you accept insurance?

Currently, we do not accept insurance. All services are provided on a cash-pay basis. However, you may use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for eligible expenses.

Are there refunds available?

Refunds are provided on a case-by-case basis. Please review our Terms and Conditions for more details.

Privacy and Security

How is my personal and health information protected?

We take your privacy seriously. All data is encrypted and stored in compliance with HIPAA and other applicable privacy laws. For more details, review our Consumer Health Data Privacy Policy.

Will my health information be shared?

Your health data will only be shared with authorized providers and service partners as necessary to deliver care. We do not sell your information to third parties.

Partner Pharmacies

What are your affiliated partner pharmacies?

We work with trusted partner pharmacies to ensure timely and accurate medication delivery. Below is their contact information:

Olympia Pharmacy

Address: 6700 Conroy Road, Suite 155, Orlando, FL 32835

Phone: (407) 673-2222

McGuff Compounding Pharmacy Services

Address: 2921 W. MacArthur Blvd, Suite 142, Santa Ana, CA 92704

Phone: (877) 444-1133

Support and Contact

How can I contact Axiom Healthspan?

You can reach our customer support team via:

Email: [email protected]

Phone: 484-393-1588

What if I need urgent medical attention?

If you have a medical emergency, please call 911 or visit the nearest emergency room. Axiom Healthspan is not intended for emergency or critical care services.