This Refund and Returns Policy applies to all products, services, programs, and consultations provided by Axiom Healthspan and purchased through axiomhealthspan.com or associated Axiom Healthspan systems.
All sales are final. Axiom Healthspan does not offer refunds, returns, or exchanges for products once a purchase is completed, except as expressly stated in this policy or required by law. This policy reflects the medical nature of our services and the specialized handling required for prescription-grade products.
All prescription medication and peptide orders are non-refundable once submitted for clinical review, provider authorization, or pharmacy processing.
Regulatory Compliance: Federal and state regulations prohibit the return, restocking, reuse, or resale of prescription medications and compounded products once dispensed or shipped.
No Cancellations: Medication orders cannot be cancelled once submitted for clinical review, provider authorization, or pharmacy processing.
Refunds are not provided for cancelled services, programs, or appointments. Appointment cancellation terms are governed by the Cancellation Policy.
Late Cancellation and No-Show Fee: Appointments cancelled or rescheduled with less than 24 hours notice, as well as missed appointments without notice, may be subject to a non-refundable fee of $50.
A refund for the product cost may be issued at Axiom Healthspan's discretion if a patient is determined to be medically ineligible for a specific program during a required telehealth consultation. Credit card processing fees are non-refundable and will be deducted from any approved refund. This exception does not apply once a medication order has been approved, processed, or shipped.
Customers must notify Axiom Healthspan of any damaged shipment or fulfillment error within 48 hours of confirmed delivery. Claims are evaluated case by case. Approved claims may result in a replacement at our discretion. Refunds are not issued for shipping-related issues. Shipping fees are non-refundable.
Phone: 484-393-1588 | Email: Email Us
21 Gay Street, Suite 902, Phoenixville, PA 19460