This Refund & Returns Policy explains the return and refund terms applicable to purchases made through Axiom Healthspan.
Because Axiom Healthspan offers both non-medical merchandise and healthcare-related products and services, eligibility for returns and refunds depends on the type of purchase.
Eligible unused and unworn non-medical merchandise may be returned within 30 days of delivery.
To qualify for a return, merchandise must be:
Eligible non-medical merchandise may be returned by mail at no return shipping cost to the customer.
Before sending a return, please contact [email protected] for return instructions.
Once an eligible return is received, it will be inspected to confirm that it meets the return requirements.
If approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after a refund is issued for the credit to appear, depending on your bank, card issuer, or payment provider.
If non-medical merchandise arrives damaged, defective, or an incorrect item was delivered, please contact us promptly.
Please provide your name, order information, and photographs of the item and packaging when applicable. We will review the issue and provide replacement, return, or refund instructions as appropriate.
Prescription medications, compounded products, personalized treatment products, and other products prepared or dispensed specifically for an individual are generally final sale once prepared, dispensed, or shipped and cannot be returned for resale or reuse.
Refunds may be considered when required by applicable law or when an error, damage, or fulfillment issue is confirmed by Axiom Healthspan or the applicable fulfillment partner.
Please contact us if you believe an order was damaged, incorrect, or affected by a fulfillment error so the circumstances can be reviewed.
Fees associated with completed medical consultations, provider reviews, laboratory services, or other healthcare services are generally non-refundable once the applicable service has been performed.
If a service has not yet been performed, please contact us as soon as possible regarding cancellation or refund eligibility.
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered fulfillment, a prescription or personalized product has been prepared, or a healthcare service has been performed.
Eligible merchandise returns are accepted by mail. Please contact Axiom Healthspan before returning an item so that we can provide the appropriate return instructions and, when applicable, a prepaid return label.
Do not send prescription medications, compounded products, or other medical products back without specific instructions from Axiom Healthspan or the applicable dispensing pharmacy.
Eligible non-medical merchandise returns covered by our 30-day return policy include free return shipping.
Original expedited shipping charges, if any, are generally not refundable unless the return results from an error attributable to Axiom Healthspan or its fulfillment partner.
To request assistance, please contact us and include:
Email requests may be sent to [email protected].
Axiom Healthspan may update this policy from time to time. The version posted on this page at the time of purchase will govern the applicable transaction, except where otherwise required by law.
Phone: 484-393-1588
|
Email: [email protected]
21 Gay Street, Suite 902, Phoenixville, PA 19460